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How It Works

Find Your Dream Car
Browse our cars with our tech-driven filtering system that make it easy to find exactly what you are looking for. All cars get certifed by our 151-point inspection. See our inventory
Complete the checkout process on our website, including financing and warranty options, or visit our Los Angeles location to test drive the car and sign paperwork in person. Don’t forget about your trade-in tax benefits.
Have your new car delivered to your home or drive it away from our Los Angeles location
Your Finance Options
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Use funds from your bank account
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Pay with 13 different types of cryptocurrency with BitPay
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Motorenn’s partners offer both traditional and long-term loans. Interest rates for well-qualified buyers are very competitive for all term durations
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Motorenn works with a financing partner to provide used car lease options that operate very similarly to a new car lease
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Bring your preapproval from a third party lender
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Sell, Trade, or Consign
Submit information about your vehicle, such as mileage and service history, with our easy 3-step process. Learn more.
After a review of your vehicle, we’ll either cut you a check, hand over the keys to your new ride, or list your consignment vehicle!
Have your car picked up from your home or drop it off at our Los Angeles location

The Motorenn Way

Our vehicles come with zero hidden fees, extended warranty options, and a 5 day/250 mile guarantee*

guarantee
GUARANTEE
5 days/250 miles
fees
ZERO
HIDDEN FEES
warranty
FULLY REMOTE
CHECKOUT PROCESS

*Excludes consignment vehicles and certain low mileage or unique vehicles

Frequently Asked Questions
What is the Motorenn Guarantee?
The Motorenn Guarantee is our 5 day / 250 mile vehicle return policy.
Are all vehicles covered by the Motorenn Guarantee?
  • Most Motorenn vehicles are covered by the guarantee. Consignment vehicles and certain specialty vehicles not covered. The vehicle inventory page will state if a vehicle is not eligible.
  • Out of state customers are covered until the 5 day / 250 mile period expires after delivery or until the customer registers the vehicle in their state.
  • Of note, the Motorenn Guarantee applies to retail sales only.
Who can initiate a return via the Motorenn Guarantee?
Only the customer(s) on the title of the vehicle may initiate a return.
What purchases from Motorenn are covered by the Motorenn Guarantee return policy?

Vehicles picked up locally at our store, vehicles delivered by Motorenn within our free delivery zone, and vehicles delivered by a Motorenn contracted 3rd party carrier in a covered truck.

Please refer to our extended terms and conditions more details on the Motorenn Guarantee.

How is the duration of the Motorenn Guarantee calculated?
The Motorenn Guarantee lasts for 5 days or 250 miles, whichever comes first. Day 1 is the day of delivery. Day 5 ends at 5 PM PT on the 5th day. If Day 5 falls on a day that Motorenn is not open for business (Sundays and select holidays), then the Guarantee extends to 5 PM PT of the next business day. The 250 miles are counted based on the recorded delivery mileage as the start point.
How do I return a vehicle to Motorenn?
  • If you picked up the vehicle at our store or had the free local delivery, it is your responsibility to get the vehicle back to our store within the 5 day 250 mile limit.
  • If you had the vehicle delivered via a Motorenn 3rd party carrier, then Motorenn will coordinate a remote inspection and the return logistics upon return approval.
What if I cannot accommodate the inspection or return logistics?
Motorenn will make reasonable efforts to provide options and flexible times within a 5 business day window. Inability to accommodate a set of options within normal business hours may result in termination of the Motorenn Guarantee.
What happens if a vehicle is damaged in transit with the 3rd party carrier?
The vehicle will be covered by both the Motorenn Guarantee and the carrier’s insurance. If you decide to return the vehicle instead of accepting delivery, that is fine, Motorenn will work with the carrier to return the vehicle. You may also opt to keep the vehicle. In this case, Motorenn will help with processing any claims with the carrier and the Motorenn Guarantee will still be active for any issues that are not the responsibility of the carrier. Note, you must closely inspect the vehicle on delivery, any issues discovered after delivery will be assumed to be the responsibility of the customer for the purposes of the Motorenn Guarantee (though you may still be eligible to file a claim to the carrier).
What happens if I damage the vehicle?
The Motorenn Guarantee is only applicable for undamaged and unmodified vehicles. Please refer to the Terms and Conditions for more detail.
I bought a high performance sports car from Motorenn, why doesn’t the Motorenn Guarantee cover testing the vehicle on the track (or other high speed usage)?
The spirit of the Motorenn Guarantee is to allow customers to inspect and test the vehicle in typical and legal traffic conditions to ensure the quality of the vehicle is up to expectation. Activities that may reduce or otherwise impact the value of the vehicle may render it ineligible for return.
I returned a vehicle via the Motorenn Guarantee, can I do it with a second vehicle?
Customers and their households are ineligible for the Motorenn Guarantee if they have already executed a return via the Motorenn Guarantee within the last year. The stipulation does not apply if the customer or someone in their household uses the Motorenn Guarantee and then subsequently buys and keeps a vehicle from Motorenn.
What is refunded and when do I get it?
  • The full transaction price is refunded minus any 3rd party logistics costs (if applicable). Motorenn will process refunds within 7 business days after receipt of the vehicle. The funds may take slightly longer to deposit depending on your banking institution.
  • For out-of-state customers, you will be refunded the purchase price of the vehicle (not including the 3rd party logistics costs). Any non-California taxes and fees are the buyer’s responsibility.

Still have a question?

You can always contact us here and we’ll get back to you soon!